Frequently asked questions
Clear answers, without the wait.
Search account, top-up, payment, and safety answers without signing in or sharing private data.
Top-up and paymentsDo I need a website account to top up Yogame?
Quick top-up does not require a website account. A Yogame ID only identifies the receiving account and is not a sign-in method.
AccountCan the website show my balance from my Yogame ID?
No. The identifier alone cannot reveal balance, messages, or private account information.
Top-up and paymentsHow long do coins take to arrive after a top-up?
For a real purchase in the app or through an approved payment channel, coins are usually added as soon as payment is confirmed. In rare cases this can take 5–10 minutes. Do not pay again while waiting. The current web top-up is a demo and does not add real balance.
Top-up and paymentsWhat should I do if I paid but did not receive coins?
Do not pay again. Confirm that the payment method shows a successful payment, wait 10 minutes, then keep the order number and contact support if the balance still has not arrived. Never send a card number, CVV, or verification code.
Top-up and paymentsCan I top up coins for a friend?
Yes. Top-up by Yogame ID is designed to select the receiving account without signing in to it. Check the name and ID carefully before continuing. The current web version is a demo, so no money is charged and no account is actually topped up.
Top-up and paymentsAre there extra top-up fees?
The top-up demo adds no fees. When real payments are enabled later, some banks or payment methods may charge a fee depending on the country and method; it must be shown before final confirmation.
Top-up and paymentsDo topped-up coins expire?
According to the top-up rules shown in the app, topped-up balance remains on the account without an expiry date and can be used later in Yogame, subject to the applicable Terms of Service.
Top-up and paymentsCan every purchase be refunded?
No. The official Terms say sales are final except where refunds are legally required. The rules of the app store or payment provider used may also apply.
AccountWhy can’t I change my email on the website?
The website does not sign you in to a Yogame account and has no permission to change its data. Use the account option in the app if it is available in your version, or contact official support for secure verification. Never send a password or verification code.
SafetyHow can I protect my account?
Never share verification codes or passwords, use the official app and stores, and report accounts asking for payment data or account access.
AppWhere can I get Yogame?
Use the official App Store and Google Play links shown on the download page.
Need something else?
Search the help center or contact us through the official channels.